Returns & Refunds
We ship to Australia, the United Kingdom, Canada, New Zealand and the United States. Your rights differ slightly by country, so each is set out below.
30 days to change your mind
Wherever you are, email us within 30 days of delivery and we will take it back. Items must be unused and in their original packaging.
Returns are free
We pay return postage. We send you a prepaid return label and nothing is deducted from your refund for postage, wherever you are and whatever the reason for the return.
Restocking fee
Australia only. Change of mind returns from Australian customers carry a restocking fee between 10% and 25% of the item price. We confirm the exact figure with you before you send anything back.
United Kingdom, Canada, New Zealand and the United States: no restocking fee. None applies to your change of mind returns.
No restocking fee ever applies if the item is faulty, damaged or not what you ordered.
Your rights where you live
United Kingdom and European Union. You have 14 days from delivery to cancel for any reason, under the Consumer Contracts Regulations 2013. We refund the full price plus the standard delivery you paid, within 7 days of getting the goods back, which is well inside the 14 days the law allows. Under the Consumer Rights Act 2015 you also have 30 days to reject a faulty item for a full refund.
Canada. You keep your rights under the consumer protection law of your province or territory. Our 30 day returns promise applies on top of those rights, with no restocking fee.
Australia. You have the full protection of the Australian Consumer Law, including the consumer guarantees covering faulty goods. Australian law does not give a change of mind right, so our 30 day promise is offered voluntarily and carries the restocking fee above.
New Zealand. You have your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Our 30 day returns promise applies on top of those rights, with no restocking fee.
United States. There is no general federal right to cancel an online order and rights vary by state. Our 30 day returns promise applies to you in full, with no restocking fee, and does not affect any rights your state gives you.
How to return
- Email contact@stylusshop.com.au with your order number.
- We reply within two business days with a prepaid return label and, for Australian change of mind returns, the restocking fee that applies.
- Send it to: Stylus Shop, PO Box 500, Dromana VIC 3936, Australia.
Please do not send anything back before we have approved it.
Refunds
Back to your original payment method, within 7 days of us receiving the item.
Faulty items
Tell us as soon as you spot it and we will make it right, wherever you are.
Not returnable
Gift cards, and items damaged through misuse.
Contact
United Kingdom: contact@stylusshop.co.uk
Canada: contact@stylusshop.ca
New Zealand: contact@stylusshop.co.nz
Australia, United States and everywhere else: contact@stylusshop.com.au
CaseBuddy Pty Ltd trading as Stylus Shop, ABN 36 151 723 009
Registered address: 10 Parkes Court, Reedy Creek QLD 4227, Australia
Returns address: PO Box 500, Dromana VIC 3936, Australia
